CUSTOMER SERVICE

Yep. IT happens. And who ‘ya gonna call?

Here, you will find a full set of PDF system instructions, hints and step by step guides on how to get your system back up and running again by yourself. If you still have trouble, you’ll know what to tell us on the ‘phone when you call.

Our Phone number is (02) 45765571 and a service call costs $160 + GST.

So take a look at the links below and lets hope you don’t need to call!

ARM UNIT HELP

IP Address problems & Log On Problems

What to do if you are having trouble logging on to your ARM unit.

TIMER HELP

Theben TR622top2 Timer – You Tube Videos

Step by step guidelines on how to set time, program and reset your Theben timer.

 

Theben TR651 / TR652 Timer – Programming Instructions

Obsolete timer – no longer used

 

Theben Top2 Windows Programmer Software

Lost your copy of the programming software? Download a copy right here.

 

Timer Drift

Timer not keeping time properly? Here’s what to do.

 

SYSTEM INFORMATION

Standard Emergency Tones

Concerned about what we use for our standard emergency tone set? It’s all explained HERE in relation to the NSW DET standards.

 

Noise Complaints

Got a noisy neighbour who’se not impressed with your new PA system? Here’s what to do.

 

Lightning Strike!

All electronic systems are susceptible to damage from lightning strike. Here’s what to do if yours gets zapped.

 

Generator Guide

An information booklet on how to operate high power PA systems from portable generators. Written for parade float builders.

 

INSTRUCTION MANUALS

Primary School ARM System – Rack Type – PA Only

Primary School ARM System – Rack Type – PA + Intercom

Primary School ARM System – Box Type – Upgrade of existing system

High School ARM System – A4580 Switcher

Obsolete Systems – No Longer Installed

Standard Primary System – 2 Channel Timer – PA Only

Standard Primary System – 2 Channel Timer – PA + Intercom

Deluxe Primary System – 4 Channel Timer – PA Only

Deluxe Primary System – 4 Channel Timer – PA + Intercom

High School System – 2 Channel Timer + Zoner 16 Switcher

High School System – 4 Channel Timer + Zoner 16 Switcher

High School System – 2 Channel Timer + A4585 Switcher

High School System – 4 Channel Timer + A4585 Switcher